We Are Here To Help
Ordering with us is totally safe, secure and fully guaranteed. We have worked hard to ensure our site and ordering process is as quick and easy to use as possible. The following should help.

If you do still have a question please e-mail info@gearedbikes.co.uk or call 01243 784 479 (local rate).

1. Browse the site and find an item you like
2. Scroll down the page until you see "Buy Now"
3. Choose the size / colour, if applicable
4. Stock levels will show the availability of the size / colour of the product
5. Click the "BUY NOW" button
6. Wherever you are on Geared, you can add items to your basket in the same way
7. You can check the contents of your basket and the total cost at any time by clicking on the "View basket" link at the top right of the page
8. Post and packing costs will be shown in your basket
9. You can remove items from your basket or alter the quantity required at any time by clicking “Remove”
10. Click the "Checkout with PayPal" button when you finish shopping
11. Fill in all the order details on the secure form
12. Confirm your order details to complete your order

If you have any problems ordering from Geared, send us an email to info@gearedbikes.co.uk

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1. Browse the site and find the bike / frame you would like <
2. Scroll down the page until you see "Buy Online | Collect In-Store"
3. Choose the size / colour, if applicable
4. Stock levels will show the availability of the size / colour of the product
5. Click the "Buy Online | Collect In-Store" button
6. Wherever you are on Geared, you can add items to your basket in the same way
7. You can check the contents of your basket and the total cost at any time by clicking on the "View basket" link at the top right of the page
8. You can remove items from your basket or alter the quantity required at any time by clicking “Remove”
9. Click the "Checkout with PayPal" button when you finish shopping
10. Fill in all the order details on the secure form
11. Confirm your order details to complete your order
12. Your new bike / frame will be built and ready for collection wirhin 2 days. Geared will contact you if the product may take longer or is no longer available.

If you have any problems ordering from Geared, send us an email to info@gearedbikes.co.uk

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Geared Bikes will despatch your order within two working days of it being placed subject to stock levels. If there is going to be a delay for any reason we will let you know. All quoted delivery times are based on standard working days i.e. Mon - Fri (excluding public holidays etc).

The delivery costs for Apparel and Components are as follows:

FREE DELIVERY on EVERYTHING - To celebrate our New Website Launch we are giving you FREE delivery on everything!

Standard 2-5 Working Day - UK Mainland only - £4.95

The delivery costs for Bikes are as follows:

Collection from store only. In-Stock bikes are usually built and ready for collection within 2 working days.

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It's not a problem, if you are not completely satisfied with your purchase it can be refunded. All purchases are covered by a 14 day refund guarantee. Please follow the process below.

Please e-mail info@gearedbikes.co.uk or call 01243 784479 to request a returns number. In all return correspondence please indicate your order ID, the items you wish to return. This returns number must be clearly marked on the outside of the package sent back to us. No return will be accepted without this number marked clearly on the outside of the package. You can return your order, to the address below, within 14 days of the date you receive your order. Returns older than 14 days will not be accepted, unless agreed by Geared in advance. You will be responsible for the item or items until they reach us.
For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery.

Products must be returned in their original condition including tags & packaging. If goods are not returned in the condition in which you received them we reserve the right to refuse such returns.

We will refund you any money you have paid us for the product(s) being returned, or provide you with a same cost alternative if required. The original postage cost is not refundable under normal circumstances. All you pay for is the return postage of the goods. If you return an item to us that is faulty, or a problem order of any kind, we will also pay for the cost of the return postage.

Please send returns to

Geared Bikes & Wear returns
70 Stockbridge Road
Chichester
West Sussex
PO19 8QJ
UK

For return enquiries please e-mail info@gearedbikes.co.uk or call 01243 784 479 (local rate)

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Geared uses secure payment method PayPal. A PayPal account is not required but if you have one already, check out quickly with no need to enter your debit or credit card details.

You can also use any major credit/debit card without setting up a PayPal Account, cards accepted include:



When paying through PayPal the total order amount will be paid for immediately at checkout when you commit to buy. The items will then be despatched when we process the order as quickly as we can. If items are out of stock we will aim to despatch them as soon as possible after they arrive here. The same applies for any backorders that are created due to out of stock items within a larger order. Any cancelled orders will be refunded as quickly as possible. Any returns will always be charged back to your original payment method.

If you would like more information on PayPal or about setting up a PayPal account, please visit the official PayPal site.

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If you want to cancel an order before we've despatched it, just send us an email to info@gearedbikes.co.uk or call 01243 784479. We try to despatch things very quickly so you need to cancel your order very quickly!  If your order is already being processed or has been despatched we are unable to cancel and you will need to return it to us for a refund.  On successful cancellation your payment should be immediately refunded to your PayPal account and you should receive emails from us and from PayPal to confirm this.  If there is an error and your order is not cancelled or refunded please contact info@gearedbikes.co.uk quoting the order number and we will do their best to help you and refund your payment.

Unfortunately if you change your mind and want your order reactivated we are unable to do this with PayPal and you will need to place a new order instead.

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In order to encourage healthier lifestyles and to help reduce environmental pollution the UK Government has introduced Cycle to Work Schemes. In addition to the health and environmental benefits of these Schemes, these Schemes also provide financial benefits to both the employer and employees.

The Geared Cycle to Work Scheme provides the necessary documentation to allow an employer to set up a Cycle to Work scheme in order to provide employees with a bike and cycle safety accessories. The key points are:

• The employer buys the bike and cycle safety accessories selected by the employee;
• Most employers can reclaim the VAT on the bike and accessories purchased;
• Most employers can claim capital allowances on the bike and accessories purchased;
• The employer loans the bike to the employee for an agreed period. This hire period is normally 12 to 18 months. The employee pays hire charges to the employer through a salary sacrifice arrangement for the duration of the hire period;
• As a result of the salary sacrifice arrangement the employer saves the Employers NIC (generally 12.8%) of the salary being sacrificed;
• The Cycle to Work scheme is only available in the UK

At the end of the hire period the employer can sell the bike and accessories to the employee for a nominal amount. Alternatively the employer can retain ownership of the bike and accessories and allow the employee to use the bike and accessories with no salary sacrifice.
For more information and essential documentation contact us on 01243 784 479 or email info@gearedbikes.co.uk.

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We are now offering 0% Interest Free Credit with in-store orders.
For more information and essential documentation contact us on 01243 784 479 or email info@gearedbikes.co.uk.

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Geared Bikes is committed to safeguarding the privacy of our users while providing the highest possible quality of service. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). If you have any requests concerning your personal information or any queries with regard to these practices please contact info@gearedbikes.co.uk.

Information collected
We collect the information you supply to us through our registration forms, and every time you e-mail us. We also collect information automatically about your visit to our site. The information obtained in this way, which includes browsing patterns, is only used in aggregate form, and as such cannot be used to identify you.This aggregate information is used to:

- aid strategic development

- audit usage of the site

Use of personal information
We process personal information collected via Geared for the purposes of:

- providing the best possible service processing any orders you may have made

- providing you with information about products and services we offer

If you do not wish to receive information about our products or services, please tick the appropriate box on the registration form.

Use of cookies
Cookies (tiny text files, temporarily stored on your computer) are needed to allow us - and every other on-line shop - to put the items you've chosen into the right shopping basket. We're sorry if this offends you but there's no other way for us to make it all work.

Disclosures
We will not pass your information to any third parties. You can also email us to stop receiving any information about us and our services by clicking here. If you have any queries about our Privacy Statement you should contact us by e-mail info@gearedbikes.co.uk

Copyright ©
All contents, this include images, artworks and news on geared website are automatically copyright protected.

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